The Internet of Things. Digitalization. Cloud Computing Solutions. We hear about these concepts so much that we run the risk of just assuming that they are typical buzzwords. While some people may throw the terms around freely, in the right hands these concepts are truly transformative and will continue to pace the future of the utility industry (as those working in the field know they’ve already done to an extent). Listening to experts on these topics is the best way to realize their value and ensure that the energy sector doesn’t brush them off but rather embraces the true power of what they can accomplish.

The relationship between utility and its customers is a unique one compared with different industry sectors, but it’s one that can be more critical for utility leaders than those in any other businesses. Utilities are tasked with keeping the customer as the most important consideration, above profits or other typical business drivers, because access to affordable and reliable power is mandatory for modern life, it’s not a simple luxury. And in this year of COVID-19 and the resultant economic hardship, it’s become more important than ever for utilities to be key organizations within their communities to provide customers with what they need, adapt to a new landscape, and be a partner rather than simple bill collector for customers who were having a rough time.