Welcome Neil Neroutsos: New Expert in the Customer Care Community - [an Energy Central Power Perspectives™ Expert Interview]
Originally posted here as a part of the ongoing Energy Central Power Perspectives written interview series I run, interviewing top utility industry experts for the Energy Central Community.
The relationship between utility and its customers is a unique one compared with different industry sectors, but it’s one that can be more critical for utility leaders than those in any other businesses. Utilities are tasked with keeping the customer as the most important consideration, above profits or other typical business drivers, because access to affordable and reliable power is mandatory for modern life, it’s not a simple luxury. And in this year of COVID-19 and the resultant economic hardship, it’s become more important than ever for utilities to be key organizations within their communities to provide customers with what they need, adapt to a new landscape, and be a partner rather than simple bill collector for customers who were having a rough time.
In that vein, the Customer Care community at Energy Central has arguably never been more important. When the world was changing so rapidly, it’s collaboration and sharing between utilities that have enabled them to stay on top of their customers’ needs and adapting in swift fashion. To keep adding to the value of the Customer Care community, we’re always looking for thought leaders to join our Network of Experts. Recently, we were fortunate enough to add to that network Neil Neroutsos, the Corporate Communications Manager at Chelan County PUD.
As a member of a PUD, Neil has a unique perspective, backed by more than 25 years of experience, and that provides him with invaluable insights that he can share with the Customer Care Community. Be on the lookout for Neil sharing this wisdom via articles, links, and comments moving forward, but to kick off that information sharing he agreed to join me for an entry to the official Energy Central Power Perspective ‘Welcome New Expert Interview Series.’