In the dynamic landscape of public affairs and sustainable energy, Katrina Mancini emerges as a seasoned professional with over a decade of experience as a Public Affairs Manager. Her role extends beyond conventional boundaries, serving as a liaison and first point of contact for Corning Energy Corporation, where she intricately navigates strategic partnerships among subsidiaries, municipalities, and economic development authorities.

For those who have been members of Energy Central’s Customer Care Community, you’ll likely recognize the subject of today’s interview as a frequent and high-value collaborator. Mark Wilkinson is a seasoned professional in the industry with nearly 15 years of dedicated expertise in helping utilities and their customer experience teams navigate the complex landscape of customer journeys.