Getting to Know Your Expert Interview Series: Ibex Global Solutions’s Bob McCallister, Key Expert in the Customer Care Community - [an Energy Central Power Perspectives™ Expert Interview]
As the state of technology in utilities continues to transform what's deemed as possible by power companies in service of their customers, leaning into the insights of thought leaders becomes increasingly valuable. Where Energy Central’s Customer Care Community at one time was mostly about programs for getting customer buy-in and ways to make the billing and call-in experiences smoother, today the conversations have expanded to include digital technologies like artificial intelligence and other automated tools.
Navigating this landscape can make ones head spin, so we continue to look to the community's Network of Experts for guidance. Bob McCallister, the SVP of Business Development at Ibex Global Solutions, is one of these key leading voices to watch, thanks to his extensive experience in the industry and his forward-looking vision of how utilities can and should navigate this new landscape.
Bob previously sat in Power Perspectives Expert interview in 2023, but now that 2024 has launched the digital customer experience dialogue into a new stratosphere, we thought it high time to check back in.
