Welcome Brian Lindamood: New Expert in the Customer Care Community - [an Energy Central Power Perspectives™ Expert Interview]
The relationship between utility and customer is becoming more engaging and direct than ever before. Gone are the days where the only times a customer interacted with their utility were during two unsavory events: paying the monthly bill and reporting power outages. Today, customers are engaged multiple times during the month to track their energy usage, learn about potential utility programs that can save them money, and even get involved as an energy generator themselves!
In this rapidly changing world of customer service for utilities, expertise is necessary to guide the ship to make sure utilities are still accomplishing job #1: keeping their customers happy and supplied with reliable and affordable energy.
To make sure Energy Central remains the best place for you to keep your finger on the pulse of the changing utility-customer dynamic, we continue to add thought leadership in the Customer Care Community to the Network of Experts. Today, I have the pleasure of introducing to you our latest Energy Central Expert with a focus on Customer Care: Brian Lindamood of Questline Inc.
Hoping to share what Brian will bring to the table as our latest official Customer Care expert, Brian was kind enough to spend some time allowing me to pepper him with questions on his experience, the utility industry today, and how the customer care area of utilities will continue to evolve as a part of the Energy Central Power Perspective ‘Welcome New Expert Interview Series.’